Refund and Returns Policy

Subject to DGRL’s Return policy, Mooncure shall accept only the following unused Products for returns/exchange:

⁃ Physically damaged Product.

⁃ Where the complete Product has not been delivered.

⁃ Where the Product is different from description on the Website

⁃ Wrong quantity received.

• You must notify Mooncure in writing within 3 (three) business days from the date of receipt of the Product and must not consume the Product for being eligible for the return/exchange.

• Upon receipt of a return request from you within the period mentioned in Clause above, Mooncure shall collect the Product from you through its logistics partner at its cost and inspect the product as provided in Clause below.

• Upon receiving the Product sought to be returned/exchanged by you, Mooncure shall be entitled to inspect whether there is in fact any defect or damage in the Product (as per Clause above) or if the Product has been consumed by you entitling you to return the Product or ask for a replacement.

• In the event, where after the inspection of the returned Product Mooncure finds that the Product is defective/damaged/not as per the order placed and/or the Product has not been consumed, and accepts your return/exchange claim, Mooncure shall :-

(i) in case of an exchange request placed, provide you with a replacement product within 15 (Fifteen) business days of receipt of request; or

(ii) in case of a return request placed, refund the payment made by you at the time of purchase of the Product in accordance with the refund policy.

• In case of any help you may contact us on the contact information provided to you.

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.